Refund policy

14 days to change your mind

You can ask for a full refund of a membership payment within 14 days of that payment, for any reason. This applies to your first payment and to every monthly renewal.

How to ask for a refund

Go to paddle.net, look up your order with the email address you paid with, and request a refund there. Or email us at [email protected] with that email address and the date of the payment, and we'll arrange it for you.

Paddle, our online reseller and the Merchant of Record for all our orders, processes the refund. The money goes back to the payment method you used; how quickly it shows up depends on your bank or card provider.

What happens after a refund

When a payment is refunded, the membership for that month ends straight away and no further payments are taken. Your saved progress stays with your account, so if you become a member again later you carry on where you left off.

Only want to stop paying?

You don't need a refund for that: cancel at any time on the membership page (Manage membership). You keep the membership until the end of the month you've paid for, and you won't be charged again.

After 14 days

We don't normally refund payments older than 14 days. But if something went wrong, for example you were charged twice or a game didn't work for you, email [email protected] and we'll make it right. None of this limits your rights under consumer law.

Who we are

Ludomo Gamestudio is the trade name of Kjell Ragnar 't Hoen, Amethist 7, 3643 AR Mijdrecht, the Netherlands. Chamber of Commerce (KvK) number 30256081, VAT number NL001964261B71. See also our terms and conditions.